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We asked CCHS to investigate Torine's case. A few hours later, Torine got a call from the repair company, which said it had a long conversation with an HMS rep. The parts were in and an appointment was set for two days later. Torine said then heard from a CCHS senior claims manager, who said she would be handle everything. The manager also discussed the repair cost. The company would give a $325 "gesture discount," but it would still cost $1,000 to cover the repairs.

Select will not be responsible for repair of any system or appliance which said repair would violate any local, state and/or federal laws, rules, codes or regulations.

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6/1 I emailed and received an email back that Jacob had the paperwork and I would know by the end of the week and that the refund check can take 14 to 21 days to be sent.

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